Customer Relationship Management
CRM represents the move in recent years away from streamlining processes in order to cut costs towards the new strategy of knowing your customers intimately. This Briefing will help you reconcile the...
View ArticlePublic & Private Sector Partnerships
Partnerships between the public and private sector are becoming increasingly common in a variety of projects. Take a look at some of the key issues, including an investigation into Enron as a public...
View ArticleBuilding a Brand
Branding has been one of the most prominent of corporate buzzwords in recent years. But what is it all about, and does it hold the key to influencing how consumers look upon your product or service?...
View ArticleDiscovering Emotional Intelligence
It has been claimed that - astonishingly - almost 90 per cent of success in leadership positions is attributable to Emotional Intelligence (EI). But what is this concept all about? Here is your chance...
View ArticleData protection and consumer privacy - the issues
Data protection and consumer privacy are becoming increasingly important aspects of business operations in today's digitized world. So what are the key issues at hand? Find out through case study...
View ArticleMarkets & Marketing
How do you get your product to market faster? How did DuPont use needs-based research to redefine its brand? Find the answers to these questions and many more in our Markets & Marketing Briefing.
View ArticleAsset Protection
Taken from the Handbook of Business Strategy, this briefing will bring you up-to-date on issues of reputational management, the use of scenarios in risk analysis and practical ways with which to...
View ArticleWork/life balance
Policies which help employees balance their work and non-work priorities have become increasingly popular among employers in recent years. Find out why in this Briefing.
View ArticleMarketing in the 21st Century
The harsh changes wrought upon the business world through the effects of terrorism and economic hardship have led many organizations to ask themselves searching questions about the ways in which they...
View ArticleStrategic Management
Take a look at strategic thinking and knowledge management, successful strategies for new venture development and the five pillars of organizational excellence.
View ArticlePerformance Measurement in the public sector
In the public sector, performance and accountability are two key management challenges. Broaden your knowledge about practices around the world in this Briefing.
View ArticleService Quality
At present the corporate spotlight is well and truly fixed on social responsibility, transparent accounting and board governance with the emphasis upon fair treatment for shareholders and employees...
View ArticleDisaster Management
Research shows that a large proportion of organizations that have undergone a crisis event do not survive if they were not prepared. A contingency plan is critical for returning your organization back...
View ArticleLeadership - new insights
There is no doubt that today's leaders are facing tough times. In countless industries throughout the world, turning the tide is becoming more difficult than ever before. Life at the helm has never...
View ArticleMergers & Acquisitions
Browse the business section of any major newspaper and you are bound to come across the term "mergers and acquisitions" (often called M&A) in some shape or form. Read on to gain an understanding...
View ArticleStrategic Leadership
Find out about driving growth and innovation, strategic leadership in "permanent whitewater", the platform-driven organization and why so-called success formulas fail in this leadership briefing.
View ArticleCorporate Governance
Not since the passage of the Securities and Exchange Commission Act of 1934 have matters of corporate governance received such concentrated attention. Find out about the key issues surrounding...
View ArticleGrowth Strategies
How can you develop growth strategies to propel your organization into the future? According to growth guru Chris Zook, the best growth ideas do not usually come from exotic mental gymnastics,...
View ArticleCommunication Strategies
Successful communication is vital to any business. According to Emerald author Christopher Connolly, more effective communication is reported as a solution to most life and work problems. But, the...
View ArticleAn introduction to modern leadership
Learn about the changing nature of leadership, soft skills, leadership behaviours, leadership systems in large multinationals and leadership in high-performance teams in this introduction to leadership...
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